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Frequently asked
If your question is not here, we reply to email within a few hours. We are online around the clock.
How long will my piece take?
Each product page shows an estimate. We will confirm your timeline when we accept your request, based on the work we already have in hand. The clock starts when your payment clears, not when you send the request.
If we fall behind we tell you before the estimate passes, not after.
When do I pay?
After we confirm the yarn and the final price. We send a payment request, and work begins once it clears. Sending an order request costs nothing and commits you to nothing.
What if the colour I want is out of stock?
Out-of-stock yarn is shown crossed out and cannot be selected. That is why we ask for a second and third choice. If your first runs out between your request and our confirmation, we offer your fallback rather than substituting quietly.
Can I return it?
Made-to-order pieces are crocheted specifically for you in the colours you chose, so we cannot resell them and do not accept returns for change of mind.
If something arrives faulty, or does not match what we agreed, tell us within fourteen days and we will remake or refund it.
Do you ship internationally?
Yes, worldwide. Shipping is quoted along with your final price once we confirm your request, so you always see the cost before you pay.
Can you make something you don't list?
Often, yes. Send a description or reference images through the custom order form and we will tell you whether it is possible, what it would cost, and how long it would take.